Click Call next to the driver's name. The button shows once a driver is assigned, for routes within 5 days of today. You can call through a private number or call the driver directly.
You can get in touch with the driver in two different ways:
Private number
Type your phone number → click Call using private number. Metrobi calls you first and connects you to the driver, so the driver doesn't see your number
Direct call
Shows the driver's number for you to dial from your own phone. That call goes around Metrobi, so the driver sees your number and the call isn't recorded.
When your driver calls you
The driver's call goes to the route's emergency contact first. If nobody answers, Metrobi tries another member of your team.
Emergency contacts are chosen when setting your pickup location. If you're unsure how to choose an Emergency Contact, check the Setting your pickup section of Creating a delivery request. If no one is chosen, the person who created the delivery becomes the emergency contact.