You can reach us from the support card in the sidebar or the messenger button in the corner.
The support card
What the card shows depends on your plan.
On a support plan, the card shows a phone number with a PIN that routes your call to the team that already knows your account. For urgent help from the live dispatch team, call or text that number.
To discuss your account or your delivery routes overall, click let's chat → pick a time in Book a meeting. If you have a dedicated operations manager, those are their available times.
Without a support plan, email or chats are your channels. Email replies take up to two business days.
The messenger
Click the messenger button in the corner → click Send us a message. You can also search our help articles in the same window, and replies come back to the Messages tab.
