Finding the right drivers is similar to team-building. It takes a bit of time to build and requires the incentivization of good behaviors moving forward. Once we do get to this point, you will get great benefits for your business.
Managing Driver Call Outs: 5 Key Takeaways
Driver call outs are an inevitable occurrence in delivery operations.
It's important to act quickly to minimize disruptions to your delivery schedule.
Your team can work to find a replacement driver within the first 15 minutes.
Increasing the route pay can help attract a replacement driver quickly.
Having a clear plan of action for managing driver call outs can help maintain high levels of customer satisfaction.
In the world of delivery operations, driver call outs are an inevitable occurrence. In this article, we'll discuss best practices for managing unexpected route changes due to driver call outs.
If a driver call out occurs, it's important to act quickly to minimize disruptions to your delivery schedule. Your team member, will work to find a replacement driver within the first 15 minutes. If a solution is not found quickly, you will be made aware, and work will continue on finding a replacement driver.
In these cases, it's often necessary to increase the route pay to attract a replacement driver quickly. Your team can cover the price difference to ensure that the delivery schedule stays on track.
By having a clear plan of action for managing driver call outs and taking proactive steps to find a replacement driver, you can minimize disruptions to your delivery schedule and maintain high levels of customer satisfaction.