To ensure efficient delivery operations and maintain a satisfied driver network, it's crucial to understand what drivers experience during their jobs.
Feedback from drivers—both before and after delivery—provides valuable insights into their challenges, helping you refine your processes and boost overall performance.
Dismissal Reasons
Dismissal reasons highlight why drivers might decline one of your deliveries.
Use this information to identify areas for improvement and make your routes more appealing to drivers. Some common reasons include:
The route doesn't pay enough.
The timing is unmanageable.
A better opportunity was found.
Insufficient route details are provided.
Past negative experiences with the customer.
Heavy traffic in the delivery region.
The route requires excessive labor.
Other.
Driver Reviews
After completing a delivery, drivers can rate their experience. By analyzing their feedback, you can identify areas for improvement, address concerns, and enhance overall satisfaction.
